ISU Meridian Health Care

Appointments & Walk-Ins
Walk-ins are welcome based on availability. To ensure the best service, we encourage scheduling an appointment in advance.  Call (208) 373-1734 to schedule.

Clinic Hours
Monday – Thursday
8:30 AM – 5:00 PM

Patient Referrals
The ISU Meridian Health Care Clinic accepts referrals for both in-person and telehealth appointments. Referrals may be submitted via:

• Phone: (208) 373-1734

• Fax: (833) 390-1293

Consent Forms
Consent forms are typically sent through DocuSign to your email. If you are unable to complete them electronically, paper copies are available. Please arrive at your appointment about 15 minutes early to complete the paper consents.

Parking Information
ISU provides free parking for all clinic patients and clients.

• Clinic parking is outlined in yellow directly in front of the ISU Meridian Clinics entrance.  Please use the entrance with the ramp and stairs in front of the building.

• The parking area is located on the southwest side of the building facing I-84.

After-Hours Care: When to Call

Our after-hours Nurse Practitioner is available at 208-851-9077 for urgent concerns that cannot wait until the clinic reopens. Appropriate reasons to call include:

• Fever that is high or lasting more than a day

• New or worsening pain

• Vomiting, diarrhea, or signs of dehydration

• Minor injuries that might need guidance (like sprains or small cuts)

• Sudden changes or concerning symptoms with ongoing health conditions

Please do not call for routine issues, such as:

• Medication refills

• Mild colds, allergies, or minor aches

• Lab results or routine follow-ups

In an emergency, such as chest pain, trouble breathing, stroke symptoms, severe bleeding, or serious allergic reactions, call 911 or go to the nearest emergency room immediately.

Additional Health Resources

For urgent or specialized care, the following resources provide guidance, support, and access to healthcare services beyond our clinic. Whether you need emergency care, mental health support, or community health services, these contacts can help you get the care you need.

Billing & Insurance Information

Insurance
Please bring your insurance card to every appointment. ISU Meridian Health Care accepts and bills the following insurance plans:

• Aetna

• Blue Cross of Idaho

• Cigna

• Medicare

• Medicaid

• Molina Health Care
• Moda Health

• Pacific Source

• Regence Blue Shield of Idaho

• Select Health

• Tricare

• TriWest (with VA authorization)

• United Healthcare

• UMR

Payment
Some services may not be covered by insurance or may be subject to your deductible. Payment, including co-pays, is expected at the time of service.

We accept:

• Cash

• Check

• Visa and debit cards

Ask about our income-based sliding scale for qualifying patients.

Pay Online

Lab Fees
Lab services are billed directly by Quest Diagnostics. You may receive a separate bill from Quest for any remaining balance.

To see an estimate for cash prices through Quest, check out the Good Faith Estimate:

QUEST GOOD FAITH ESTIMATE

No Surprise Billing Act

FAQs – ISU Meridian Health Care

General Clinic Questions

Who can receive care at ISU Meridian Health Care?

• Anyone in the Treasure Valley community seeking care.

• ISU faculty and staff.

• ISU students are welcome and will receive a free office visit.  Procedures and labs will be billed to your insurance.

What are the advantages of using the Patient Portal?

• View lab results online.

• Communicate securely with healthcare providers.

• Receive appointment reminders via text or email.

Where should I go after hours?
For urgent care, visit a local hospital or urgent care center. In emergencies—such as poisoning, severe injuries, or burns—seek immediate care by calling 911 or going to the nearest emergency department. See our After-Hours Care section for more guidance.

General Provider Questions

What is a Nurse Practitioner (NP)?
A Nurse Practitioner is an advanced practice registered nurse who provides a wide range of healthcare services for patients of all ages. NPs focus on disease prevention and overall wellness, maintain patient records, develop treatment plans, and treat both acute and chronic illnesses. NPs practice in community health centers, private clinics, healthcare systems, and universities (AANP, 2019).

Will I see a student or a provider?
ISU Meridian Health Care is an academic clinic, so you may be seen by a healthcare student during your visit. Students are trained to take a complete history and, in some cases, perform exams. They work under the supervision of a Nurse Practitioner, who reviews all findings and collaborates on your care plan.

Advantages of being seen by a student:

• More time with your provider: Students often spend extra time with patients, helping you feel less rushed.

• Up-to-date care: Students are actively learning and stay current on the latest evidence-based practices.

• Two sets of eyes on your care: Both the student and supervising NP review your health concerns, enhancing safety and accuracy.

• Support the next generation of healthcare providers: By participating in student learning, you help shape the skills and knowledge of future clinicians.

Idaho State University recognizes that our mission is to care, support, and educate individuals and families affected by health conditions that diminish their quality of life. We acknowledge that individuals may experience discrimination in the healthcare system, which can adversely affect their health outcomes.  We recognize that both conscious and unconscious discrimination occur. Overt and conscious discrimination is not tolerated. Unconscious or unintentional discrimination need to be identified, challenged, and addressed. We believe everyone has the right to be healthy and have access to the resources they need.

We strive to achieve the following commitments to our colleagues and our patients:

•  Goal 1: We do not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
• Goal 2: All patients receive the highest level of care possible delivered in a patient and family friendly approach using evidence-based medicine.
• Goal 3: We recognize racism, not race, as the cause for healthcare disparities and therefore will examine our healthcare treatment plans for bias.
• Goal 4: We will track information on factors that create disparities as they relate to health outcomes to better identify how we may actively seek to eliminate such disparities in healthcare.
• Goal 5: We intend to improve the diversity of our workforce to reflect the community we serve.
• Goal 6: We commit to listen, learn, and seek to understand in order to create impactful and sustainable positive change.
• Goal 7: We will recognize and reward practices that promote health equity.

Definition of health equity: The state in which everyone has a fair and just opportunity to attain their highest level of health. https://www.cdc.gov/healthequity/

While the terms equity and equality may sound similar, the implementation of one versus the other can lead to dramatically different outcomes for marginalized people: Equality means each individual or group of people is given the same resources or opportunities. Equity recognizes that each person has different circumstances and allocates the exact resources and opportunities needed to reach an equal outcome within the scope of care provided at ISU Clinics.