Receptionist

Job Summary:

The Receptionist serves as the first point of contact for visitors, clients, and staff. This role is responsible for creating a welcoming environment, managing front desk operations, answering and directing calls, and providing administrative support to ensure efficient day-to-day office functions.

Key Responsibilities:

Greet and welcome visitors in a professional and friendly manner.
Answer, screen, and forward incoming phone calls.
Maintain a clean and organized reception area.
Schedule appointments and manage meeting room bookings.
Receive, sort, and distribute daily mail and deliveries.
Assist with administrative tasks such as data entry, filing, and document preparation.
Maintain office supplies inventory and place orders as needed.
Provide basic information to clients or guests and direct them to the appropriate person or department.
Ensure compliance with security procedures, including visitor sign-in/out protocols.

Qualifications:

High school diploma or equivalent required; associate’s degree preferred.
Proven work experience as a receptionist, front desk representative, or similar role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
Strong communication and interpersonal skills.
Professional appearance and attitude.
Ability to multitask and manage time effectively.
Strong organizational and problem-solving abilities.

Preferred Skills:

Experience in customer service or administrative support roles.
Familiarity with office management systems or CRM software.
Bilingual or multilingual skills are a plus, depending on the customer base.

Work Environment:

Typically office-based, may require occasional standing or lifting light office supplies.
May involve extended periods of sitting at a desk or front desk counter.